Intuitive Surgical Careers
Enterprise Solutions Manager - New York
Primary Location: United States---
Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.
Primary Function of Position:
A da Vinci® Enterprise Solution Manager is the primary customer representative for our da Vinci customers who enter into our Accelerated MIS Program Agreement. This role requires a number of capabilities including knowledge in the use of robotics, strong program management and collaboration skills, the ability to lead a team through indirect leadership and who is customer solution oriented.
Roles and Responsibilities
The da Vinci Enterprise Solutions Manager (ESM) will manage a set of interrelated projects within the Accelerated MIS Program implementation plan designed to meet the mutually agreed upon goals of the customer and ISI.
• Project Manage customer and ISI deliverables• Prioritization of stakeholder initiatives to drive alignment• Escalation of priorities and conflict resolution• Manage resource identification and allocation• Proactive gap management and seek opportunities for program enhancements• Optimize resources and opportunities• Develop and implement agreed upon reporting dashboards• Establish Program Governance Plan with customer and ISI stakeholders• Success of the Enterprise Solutions Program is contingent upon effectively collaborating across multiple departments to include:
o Sales – clinical and value based sellingo Genesis – execute on the install plan as recommended by the Genesis training managero Surgeon training – execute on surgeon training plan aligned with procedural adoption goalso Customer success – onboarding, customer portal, and AEX capabilitieso Ensure all systems are utilizing our on-site solutiono Inventory management of instrument / accessory, supplies ordering plan
• Bachelor’s degree or equivalent experience required• Minimum of eight (8) years’ sales experience including five (5) or more years in medical device sales• Prior experience interacting with Hospital Executives preferred• Proven track record in managing and developing customer programs• Excellent interpersonal and communication skills• Ability to travel up to 50%, dependent upon account distribution• Knowledge of the Operating Room environment preferred• Knowledge of hospital management environment preferred
We are an AA/EEO/Veterans/Disabled employer.