Intuitive Surgical Careers

Enterprise Solutions Manager - New York

United States

Job Description

Job: Finance
Primary Location: United States---
Schedule: Full-time


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

A da Vinci® Enterprise Solution Manager is the primary customer representative for our da Vinci customers who enter into our Accelerated MIS Program Agreement. This role requires a number of capabilities including knowledge in the use of robotics, strong program management and collaboration skills, the ability to lead a team through indirect leadership and who is customer solution oriented.

Roles and Responsibilities

The da Vinci Enterprise Solutions Manager (ESM) will manage a set of interrelated projects within the Accelerated MIS Program implementation plan designed to meet the mutually agreed upon goals of the customer and ISI.

• Project Manage customer and ISI deliverables
• Prioritization of stakeholder initiatives to drive alignment
• Escalation of priorities and conflict resolution
• Manage resource identification and allocation
• Proactive gap management and seek opportunities for program enhancements
• Optimize resources and opportunities
• Develop and implement agreed upon reporting dashboards
• Establish Program Governance Plan with customer and ISI stakeholders
• Success of the Enterprise Solutions Program is contingent upon effectively collaborating across multiple departments to include:
o Sales – clinical and value based selling
o Genesis – execute on the install plan as recommended by the Genesis training manager
o Surgeon training – execute on surgeon training plan aligned with procedural adoption goals
o Customer success – onboarding, customer portal, and AEX capabilities
o Ensure all systems are utilizing our on-site solution
o Inventory management of instrument / accessory, supplies ordering plan

Skill/Job Requirements:

• Bachelor’s degree or equivalent experience required
• Minimum of eight (8) years’ sales experience including five (5) or more years in medical device sales
• Prior experience interacting with Hospital Executives preferred
• Proven track record in managing and developing customer programs
• Excellent interpersonal and communication skills
• Ability to travel up to 50%, dependent upon account distribution
• Knowledge of the Operating Room environment preferred
• Knowledge of hospital management environment preferred

We are an AA/EEO/Veterans/Disabled employer.