Intuitive Surgical Careers

Social Media Relationship Manager

United States
Communications and Media Relations

Job Description

Job: Communications and Media Relations
Primary Location: United States---
Schedule: Full-time


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means becoming part of an organization that strives to make surgery more effective, less invasive and easier on surgeons, patients and their families.

Primary Function of Position:

As a member of the Global Public Affairs team, the Senior Manager of Social Media is responsible for contributing to all facets of the Intuitive Surgical Social Media and Engagement program including: developing a thought-provoking and inclusive corporate social strategy with measurement and processes from the ground up; creating a regular stream of content to amplify thought leadership via social media; performing community management; implementing paid social campaigns; managing social media reporting; working cross functionally with subject matter experts and agency partners; supporting functional development across the enterprise.


This position is expected to support the advancement of the Global Public Affairs team, which includes the following responsibilities:

Social Media
  • Plan, develop and execute comprehensive social media programs with department leadership to further amplify thought leadership efforts 
  • Help build the global social media relations capacity, including maintaining active social media channels, influencer engagement and social media training 
  • Work cross functionally within the organization to identify content opportunities for the social media editorial calendar 
  • Maintain and develop social media community relationships through thoughtful engagement
  • Provide social media counsel to internal spokespeople, including executives, as required
  • Identify potential new platforms for Intuitive Surgical to leverage to achieve communication goals
  • Monitor the social landscape as well as the Intuitive Surgical social media platforms (e.g., Twitter, LinkedIn and YouTube) and respond as needed
  • Recognize opportunities for and execute paid promotion campaigns on Intuitive Surgical social media platforms
  • Prioritize day-to-day social media requests, develop responses and engage online physicians, consumers and influencers, as appropriate 
  • Maintain consistent contact with marketing, human resources, legal, investor relations, clinical and sales management teams to ensure alignment
  • Liaise with agency partner for social media analytics and reporting

Writing and Editing
  • Candidate must have superior writing and editing skills including social media editorial content, plans and multimedia/digital materials, clinical and policy communications 
Marketing Knowledge
  • Required: possess in-depth knowledge of today’s top social media platforms and how to use them
  • Preferred: knowledge of key issues related to robotic-assisted surgery products, emerging technologies, competition and general issues facing the medtech industry
  • Preferred: understanding of FDA and FTC regulations guiding social media efforts for medical device companies
  • Preferred: Existing relationships with healthcare and/or medtech industry influencers

Skill/Job Requirements:

Competency Requirements: (Competency is based on: education, training, skills and experience.) To adequately perform the responsibilities of this position, the individual must:

  • Have a minimum of 8-10 years of experience in public affairs, corporate communications, public relations or journalism; 5  of those years with direct experience in social media
  • Have demonstrated proficiency with social media platforms, with paid promotions experience across the major platforms
  • Have hands-on experience in content management and measurement (e.g., proven ability to use tools and software to analyze content and track visitor data, determine efficacy and areas for improvement)
  • Have exceptional writing skills with ability to create compelling, engaging and fresh social media content, as well as work with agency partners and creative teams
  • Comfortable with design software such as InDesign
  • Be team-oriented with proven track record of results
  • Be able to meet deadlines while multi-tasking
  • Be able to identify new areas to grow Intuitive Surgical’s social media presence, including trends to inform development of social strategy
  • Be able to develop and maintain relationships with social media platform representatives for paid promotions
  • Be willing to contribute to projects that fall outside of core responsibilities, as needed
  • Possess the ability to execute in a fast-paced environment
  • Have experience working in a global corporate environment
  • Have a Bachelor’s degree from an accredited college or university


We are an AA/EEO/Veterans/Disabled employer.