Intuitive Surgical Careers

Service Logistics Coordinator

Sunnyvale, California
Customer Support and Services

Job Description

Job: Customer Support and Services
Primary Location: United States-California-Santa Clara County-Sunnyvale
Schedule: Full-time


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

This position is responsible for all phases of receipt, movement, storage, tracking, and shipment of service materials and tools required for field service and order fulfillment. Job duties include: materials transactions using SAP and trouble-shooting; perform document and reconcile inventory cycle counts; manages interfaces with delivery carriers; and facilitates support of daily service operations throughout the warehouse.

Roles and Responsibilities:

• Ensure timely shipment of all outbound FRU shipments to meet contractual obligations and customer requirements
• Able to resolve receiving and shipping issues
• Able to process FRU orders for domestic (U.S.) and international customers
• Manage international shipping documentation requirements
• Able to train in use of business operations software to record and trouble-shoot data transactions
• Conduct daily cycle count
• Maintain warehouse safety and housekeeping per 5S principles
• Maintain an excellent attendance record
• Follow all corporate, regulatory, safety policies and procedures
• Train and certify for use of material handling (fork lift and pallet jack) equipment per policy and procedures; audit safety inspections of equipment
• Fulfill employee training record requirements/updates per supervisor’s direction
• Perform other projects or duties as assigned.
• Meet departmental goals/objectives

Skill/Job Requirements:

Competency Requirements: (Competency is based on: education, training, skills and experience.)

In order to adequately perform the responsibilities of this position the individual must:

• Possess high school diploma, AA degree preferred
• Prior warehouse (1-2 years) or experience in all aspects of receiving, shipping, and manufacturing operations support
• Inventory management experience (cycle counts, physical inventory)
• Process shipments using FedEx Ship Manager
• Prior medical industry experience
• Prior experience and/or certification in operating material handling equipment
• Ability to lift 35 pounds frequently each day
• Extensive walking and repetitive physical motion (squatting, bending, lifting) is required (at least 70% of hours worked)
• Able to demonstrate accuracy and thoroughness in completing work assignments while complying with verbal and written instructions
• Prior computer experience (including MS Office products and ERP systems) preferably SAP and Agile.

• Knowledge of kanban systems and other lean material handling principles

• Excellent verbal and written communication skills

• Highly customer and service focused

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.