Intuitive Surgical Careers

Technical Writer 3

Sunnyvale, California
Customer Support and Services

Job Description

Job: Customer Support and Services
Primary Location: United States-California-Santa Clara County-Sunnyvale
Schedule: Full-time


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Why us?

If you want to use your technical writing and technical illustration skills to create technical documents about a product that really matters, as in a life changing and life-enhancing innovation, then this is your opportunity. We are the company behind the da Vinci® Surgical System. This elegant, robotic tour de force enables skilled surgeons to provide a precise, minimally invasive alternative to open (large incision) surgery. This is the first and only surgical system approved by the FDA for soft tissue surgery. Our surgical systems have touched the lives of more than 2.5 million people worldwide. 

Why this Opportunity?

Want to actually touch the products you will write about and directly work with the engineers who are developing our next innovation? Want to influence the writing standards? Want to help implement improved tools and processes? Love mechanical products, robotics, or medical devices? Then this may be the opportunity for you. 

In this role, you will have the opportunity to be part of a growing and changing technical publications department. You will be part of the influence over standards, guidelines, publication strategies, and documentation process improvements. This is not a production writer role. Your voice will matter and your expertise will be appreciated.

Why you?

We’re looking for a Technical Writer who is passionate about making user friendly technical documentation. Having a great eye for layout, a mechanical mind, and the ability to work as part of a group, will be of great value. Know technical illustration – even better. If you have created in-depth user documentation for medical devices or mechanical products, you may be a great fit for this role.

Primary Functions of Position:

Create, develop, plan, write, and edit instructions for use (IFU) for medical device robotic systems and instruments. Create large system manuals, instrument manuals, reprocessing literature, and ship-with literature. Work with interaction designers and engineers to develop appropriate content that is easy for the end user to understand and complaint to all FDA and regulatory guidelines. Work with technical illustrators and graphic designers to create vector and raster images.

Roles and Responsibilities:

• Work with subject matter experts (SMEs) to research and develop content for technical publications documents
• Plan, write, and edit printed technical documentation using Adobe FrameMaker and InDesign
• Conduct validation and verification of technical documentation.
• Own document creation from inception to completion
• Work with interaction designers and technical illustrators to develop documentation images including both raster and vector images
• Work with regulatory on FDA submission deadlines and requirements
• Complete documentation control steps to release final documentation. This includes ECO work inside the documentation control system
• Collaborate with department team members and with engineering, training, service, legal, and others to develop content
• May sit on product development core teams as representative for technical publications

Skill/Job Requirements: 

• 10+ years technical writing experience required
• Bachelor’s degree in communications, professional writing, English or equivalent required
• Adobe FrameMaker or Adobe InDesign, and Adobe Acrobat experience required
• Excellent communication skills required
• Understanding of mechanical concepts and complex robotic mechanical devices required
• Previous experiences with medical devices and an FDA regulated environment preferred
• Adobe Illustrator and Adobe Photoshop or equivalent preferred
• Understanding of localization process preferred
• Understanding of cleaning and sterilization for medical instruments a plus
• XML, DITA, and content management experience a plus

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.