Intuitive Surgical Careers

Commercial Operations Manager, China/Taiwan

US-CA-Sunnyvale, California

Job Description

Job: Administration
Primary Location: United States-California-US-CA-Sunnyvale
Schedule: Full-time
Requisition ID: 180606


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Intuitive Surgical Inc. and its subsidiaries (“Intuitive”), the manufacturer of the daVinci Surgical Robot, are in the process of increasing their presence/support in China and Taiwan through expansion in commercial operations. The Manager of Commercial Operations reports to the Sr. Director of Commercial Operations and will be responsible for support in building an Intuitive Surgical organization while in parallel establishing, developing and supporting the assigned distributor network where applicable.  This involves identifying and utilizing ISI resources that can help support the Sr. Director of Commercial Operations in developing an in-country Intuitive team and implementing the appropriate business processes.  The position requires a number of attributes including expert-level knowledge of ISI clinical and capital sales processes, the use of da Vinci, the ability to build a team of advocates within an organization and strong solution selling skills.  She/ He is expected to provide an extraordinary high level of communication internally and externally.  Collaborate with all working groups to create actionable information for Executive Leadership and all applicable working groups.  In addition, he/she should be expert in customer interactions with da Vinci material and gathering customer feedback.
Roles & Responsibilities:
This position has responsibility and authority for:
  • Provide support and training to all relevant ISI employees, representatives, and distributors in developing and implementing all aspects of clinical business, procedures and the capital sales process.
  • Educate and implement all sales and marketing tools.
  • Effectively outline metrics involved in the initial sales and installation of da Vinci programs to drive procedural volume and growth.
  • Work closely with all relevant ISI departments located in Sunnyvale, Atlanta and global offices, including Strategy, Marketing and Corporate Communications to implement new programs as supported by local leadership.
  • Ensure disciplined reporting on the evolution of the local business
  • Work closely with ISI and Sales Training department to develop and support sales training strategy and activities including CAST.
  • In collaboration with ISI and Customer Training departments, organize and coordinate surgeon training activities utilizing the Technical Training Pathway (TTP) for new and existing surgeons.
  • Identify and assist with developing regional strategy to support the adoption of da Vinci surgery.
  • Develop strategy and implementation of National and Regional Key Opinion Leaders (KOL’s), reference and epicenters.


Required Knowledge, Skills, and Experience:
  •  6+ years’ experience managing Clinical Sales in the medical device space with knowledge of the operating room environment
  • Clinical management experience, direct or in-direct is a plus
  • Proven track record of achieving clinical goals and implementing successful da Vinci programs
  • Strong leadership skills with deep business acumen
  • Outstanding and natural business ethics
  • Ability to travel up to 75% both within China and Taiwan, and internationally
  • This position can be based in the U.S., China, or Taiwan

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.