Intuitive Surgical Careers

Senior Manager, Commercial Learning Global Distribution

Sunnyvale, California
Training / Education


Job Description

Job: Training / Education
Primary Location: United States-California-Santa Clara County-Sunnyvale
Schedule: Full-time

Description

Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.


Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority. 

Position’s Objective and Summary: 

The Sr. Manager, Commercial Learning Global Distribution will manage a team of Global Distribution Commercial Learning trainers to develop, deliver, and manage training initiatives and programs. This individual will work closely with the Global Distribution Leadership team to create and execute on a sales training strategy that improves the knowledge and skills of the indirect da Vinci sales representatives.

Roles and Responsibilities:

Leadership
• Partner with the Global Distribution Leadership Team to support each regional distributor sales strategy by aligning all training programs and initiatives to the priorities
• Assess sales force for strengths and gaps pertaining to knowledge and skills; develop programs to address competency gaps
• Partner with Commercial Learning Sr. Manager Team to ensure process, standardization and compliance of technical, clinical and sales training content
• Collaborate with internal partners such as Commercial Operations, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical/Product Education and other cross functional partners to standardize business processes
• Collaborate with Sales Enablement Learning & Technology Specialist to execute e-learning initiatives and maintain current training records
• Oversee identification and implementation of localizing sales training infrastructure in global markets as needed
• Hire, train, and develop talented individuals and enable them to achieve their professional goals
• Demonstrate accountability to achieve ISI Global Distribution goals by delivering relevant and impactful sales training programs

Sales Training
• Creation of curricula, agendas and training materials for all technical, clinical and sales training
• Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content
• Collaborate closely with Global Marketing to ensure training aligns with messaging, value propositions and market opportunities
• Train Global Distribution Commercial Learning team at ‘Trainer’ level to effectively deliver the Clinical Sales Process and the Capital Sales Process to the Distributor Sales Team

Clinical Training
• Demonstrate superior understanding of clinical education modules as part of the Distributor CAST (DCAST) programs
• Effectively present and deliver ISI Procedure Lectures to trainees as part of the DCAST programs
• Train Global Distribution Commercial Learning Team at ‘Trainer’ level to effectively deliver clinical presentations to the Sales Team

Technical Training
• Demonstrate superior understanding of technical education modules as part of the DCAST programs
• Effectively present and deliver ISI Technical Lectures to trainees as part of the DCAST programs
• Educate Sales Personnel on Best Practices for da Vinci Surgical Systems pre, intra and postoperative management
• Train Global Distribution Commercial Learning Team at ‘Trainer’ level to effectively deliver technical in-services and presentations to the Sales Team

Analytical 
• Forecast annual program needs to meet organizational growth
• Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis
• Strategic planning to scale training needs within local distributor markets
 
Qualifications

Skill/Job Requirements: 

• B.A./B.S. Degree Required
• Master’s Degree or equivalent training experiences a plus
• 5+ years of Sales and/or Sales Management Experience preferred, preferably in medical device field
• 3+ years of Corporate Training preferred
• Training Management Experience preferred
• Experience with the da Vinci system and training da Vinci surgeons preferred
• Experience working Internationally and working with distributors preferred
• Knowledge of the operating room and associated processes
• Proven ability to effectively communicate verbally and written
• Strong interpersonal and leadership skills
• Ability to travel 50%

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

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