Intuitive Surgical Careers

Manager IT Infrastructure EMEIA

Switzerland-Aubonne, Vaud
IT/Information Systems

Job Description

Job: IT/Information Systems
Primary Location: Switzerland-Vaud-Switzerland-Aubonne
Schedule: Full-time
Requisition ID: 180688


Position’s Objective & Summary:


Manage the IT Infrastructure department in the EMEIA region for a three billion dollar medical equipment manufacturer. Functions managed include Service-desk and local infrastructure (network, telephony, compute and storage, A/V, IT security). Reports to the Director, IT EMEIA.


Roles & Responsibilities:

  • Understanding global IT standards and implementing them in the region
  • Developing  and implementing local IT standards where appropriate
  • Overseeing a team of four IT professionals and developing its members in order to meet the changing needs of a highly growth environment and to support the EMEIA users and groups autonomously
  • Support global infrastructure projects.
  • Drive regional infrastructure projects while adhering to global project management standards.
  • Responsible for scheduling break/fix and preventative maintenance for the local infrastructure.
  • Management of European infrastructure (on premise and colocated)
  • Work closely with business users, IT and facilities to gather requirements, anticipate and manage future needs and manage expectations.
  • Ensure mission critical system and services uptime is aligned with business requirements.
  • Manage team to provide operational support for Cisco VC hardware including MX and SX series codecs, Cisco Telepresence.
  • Commissioning audio-visual systems for conference room and working with vendors for repairs
  • Developing and publishing meaningful metrics that can be used to manage and improve IT performance


Required Knowledge, Skills, and Experience:


  • Bachelor’s degree in Business, Computer Science or a related field
  • 3-5 years’ experience managing an IT Infrastructure team in a multi-national corporation
  • Demonstrated ability in coaching and developing a team
  • Pro-active and self-starter in developing a wide range of solutions that will meet the need of an entrepreneurial, fast-moving and multi-cultural company
  • Demonstrated ability to focus and deliver on critical business needs
  • Ability to communicate both in technical terms and  in business terms
  • Fluent in English and French. Other European languages would be a strong asset
  • Hands-on experience on Cisco networking support, windows desktop support, collaboration tools and user on-boarding
  • Hands-on experience on handling a Cisco call center infrastructure
  • Hands-on experience on coordinating local and regional vendors in networking, data center, infrastructure and audio visual
  • Available to perform on-site visits to different European offices and data center (travel requirements 10%-20%)
  • Occasional requirements for out-of-office hour’s maintenance activities.
  • Events supports