Intuitive Surgical Careers

Manager Commercial Learning - India

India, India
Training and Education


Job Description

Job: Training and Education
Primary Location: India-Maharashtra-Mumbai-India
Schedule: Full-time
Requisition ID: 180951

Description

Position’s Objective and Summary: 


The Manager, Commercial Learning will hire and manage a team of local India based sales trainers to develop, deliver, and manage training programs. This individual will report to the International Sr. Manager of Commercial Learning and work closely with the India Sales Leadership team to create and execute on a sales training strategy that improves the knowledge and skills of the commercial organization.

Roles and Responsibilities:

Leadership

  • Partner with the India Sales Leadership Team to support the sales strategy by aligning all training programs and initiatives to the priorities
  • Assess Clinical and Capital sales force for strengths and gaps pertaining to knowledge and skills; develop programs to address competency gaps
  • Collaborate with internal corporate partners such as Commercial Operations, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical Product Education and other cross functional partners to standardize business processes
  • Collaborate with Learning & Technology Specialist to execute e-learning initiatives and maintain current training records
  • Identify, implement and manage sales training infrastructure at ISI India 
  • Hire, train, and develop talented individuals and enable them to achieve their professional goals
  • Demonstrate accountability to achieve ISI goals by delivering relevant and impactful sales training programs
Sales Training
  • Create curricula, agendas and training materials for all technical, clinical and sales training
  • Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content
  • Collaborate closely with Global Marketing to ensure training aligns with messaging, value propositions and market opportunities
  • Conduct routine field rides with field sales to diagnose common training needs as well as provide coaching, feedback and mentorship
  • Train India Commercial Learning team at ‘Trainer’ level to effectively deliver the Clinical Sales Process and the Capital Sales Process to the Sales Team
Clinical Training
  • Demonstrate superior understanding of clinical education modules as part of the Clinical and System Training (CAST) program
  • Effectively present and deliver ISI Procedure Lectures to trainees as part of the CAST programs
  • Train India Commercial Learning Team at ‘Trainer’ level to effectively deliver clinical presentations to the Sales Team
Technical Training
  • Demonstrate superior understanding of technical education modules as part of the Clinical and System Training (CAST) programs
  • Effectively present and deliver ISI Technical Lectures to trainees as part of the CAST programs
  • Educate Sales Personnel on Best Practices for da Vinci Surgical Systems pre, intra and postoperative management
  • Train India Commercial Learning Team at ‘Trainer’ level to effectively deliver technical in-services and presentations to the Sales Team
Analytical
  • Forecast annual program needs to meet organizational growth
  • Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis
  • Define performance objectives for field sales personnel

Qualifications

Skill/Job Requirements:

  • B.A./B.S. Degree Required, preferably in Business Administration, Communications, Healthcare Management
  • 3+ years of Sales Experience, preferably in medical device field
  • 2+ years of Corporate Training preferred.
  • Sales Management or Training Management experience preferred, but not required
  • Experience with the da Vinci system and training da Vinci surgeons preferred
  • Knowledge of the operating room and associated processes
  • Proven ability to effectively communicate verbally and written
  • Strong interpersonal and leadership skills
  • Highly organized and able to operate independently
  • Ability to travel 25%
  • Ability to work around flexible schedule