Intuitive Surgical Careers

Associate Buyer, RMA Service Operations

US-CA-Sunnyvale, California
Manufacturing & Operations

Job Description

Job: Manufacturing & Operations
Primary Location: United States-California-US-CA-Sunnyvale
Schedule: Full-time
Requisition ID: 181158


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.


Release of purchase orders to suppliers and expediting of material to and from suppliers based on Service Capacity Plan, direction from the Service Operations organization, and/or project members; assists with key procurement initiatives as directed by management; data analysis and reporting relative to the functions of the Service Supply Chain organization; other tasks as assigned by the Manager. 

Manages procurement of materials to support business requirements: includes cost management, purchase order management, and inventory management. To process, and reconcile RMAs in Service Operations. To work closely with Repair Service Providers to manage all aspects of the repair, upgrade, and Failure Analysis of returned material in a proactive fashion. To drive continuous improvement, organize corrective action, and motivate colleagues to reach departmental goals. 

Roles and Responsibilities:

• Performs tasks assigned by management.
• Responsibilities include but are not limited to: o Release PO’s to suppliers based on requirements as identified by Service/Planners or management
• Follow up on delivery commits and receipts.
• Expedite material as required.
• Create, update, and maintain material status reports using SAP, Agile, and MS Excel.
• Administers and manages purchase orders and delivery commitments to designated suppliers as necessary to support production and/or sales requirements within the business.
• Reviews, interprets, and communicates material demand forecast and manages capacity planning for assigned commodity groups and/or supplier relationships.
• Supports team efforts to manage supplier performance.
• Utilizes lean sourcing principles (kanban, consignment, and other similar material pull methods) to achieve 100% material availability and optimize on-hand inventory.
• Achieves key purchasing metrics (supplier OTD, quality, risk management, inventory velocity, and cost reduction).
• Supports engineering change order activity with suppliers and other functional groups.
• Requests quotes with suppliers as directed by management to support supply chain optimizations.
• Supports assigned commodity team by participating in identified consolidation and cost reduction opportunities and supporting other commodity projects as assigned.
• Manage discrepant returns to enable RMA processing
• Control of returns material storage within RMA Receiving area
• Drive recurring open RMA status reviews with depot repair service providers (internal/external) to compress repair cycle times
• Recommend/implement RMA process workflow improvements
• Maintain department operating procedures (DOPs) and work instructions to reflect As-Is processes
• Organize and conduct Quarterly Business Reviews with depot repair service providers as required
• Calculate monthly RMA forecast to be communicated to the Planners to contribute to supply decisions as well as the OEM to assist in their capacity decisions.
• Monitor and expedite the movement of material through the repair cycle, ensuring adherence to strict cycle time targets.
• Identify issues and manage through exceptional circumstances including material shortages, resource constraints, and extended cycle times, by developing recovery plans and suggesting corrective action.
• Drive recurring open RMA status reviews with repair service providers (internal/external) to compress repair cycle times.
• Implement RMA process workflow improvements.

Skill/Job Requirements: 

• BS degree or equivalent and 3-5 years of purchasing or general office working experience.
• Strong computer skills: MS Office products required; SAP and Agile preferred.
• Demonstrates concern for precision and thoroughness.
• Proven ability to learn new processes and systems quickly as well as achieve stretch goals and objectives.
• Ability to handle multiple tasks and projects successfully.
• Excellent verbal and written communication skills.

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.