Intuitive Surgical Careers

Customer Training Coordinator

undefined, Vaud
Customer Service and Field Support

Job Description

Job: Customer Service and Field Support
Primary Location: Switzerland-Vaud
Schedule: Full-time
Requisition ID: 181235


Position’s Objective & Summary:

Coordinate and provide administrative support on different types of customer training events successfully.
Roles & Responsibilities:
  • Establish professional relationships with ISI Training/Sales/Marketing and Finance Team together with external key players, to facilitate event coordination.
  • Carefully manage the different resources at the Training Sites and plan accordingly.
  • Manage the scheduling of Host Surgeons for certain sessions held at the training centers and at hospitals. Assist them with traveling and lodging requirements when needed.
  • Receive Training Sites/Proctor/Host Surgeons invoices: follow up in order to facilitate payment.
  • Liaise with Sales and collect payment information when applies, invoice events once completed, liaise with Finance and maintain a record of payments.
  • Maintain a customer database to track and manage coordinated customer training event registrations.  Gather and analyze data from multiple systems to provide reports and metrics.
  • Conduct surveys/obtain feedback to monitor customer satisfaction and Proctors/Training Specialists effectiveness.
  • Constantly evaluate processes and identify means to improve efficiency while maintaining quality.
  • Participate in projects as assigned and general administrative functions. 

Required Knowledge, Skills, and Experience:
  • Minimum 1 year experience in similar functions (complex event management)
  • Experience and ability to work effectively with multi-cultural and cross-functional groups
  • Demonstrated ability to manage priorities. Able to prioritize and smoothly manage multiple tasks. Excellent organizational skills
  • Superior verbal/written communication, teamwork, and interpersonal skills to work across multiple constituents through multiple channels
  • Demonstrated ability to learn new software systems quickly
  • Self-starter with ability to take leadership in unstructured environment with the appropriate level of supervision
  • Fluent at least in English and French;
  • Experience in MS Office Suite: Excel analysis, PowerPoint presentations.
Preferred Knowledge, Skills, and Experience:
  • Working knowledge of CRM systems: is a plus. 
  • Working knowledge of ERP systems:  SAP is a plus. 
  • Experience with database applications
  • Experience in biotech or medical device organization preferred
  • Capability to train others on new processes utilizing different media, phone, web-conference, or in person
  • Basic understanding of human anatomy and physiology preferred