Intuitive Surgical Careers
Director IT Business Applications
Primary Location: United States-California-US-CA-Sunnyvale
Requisition ID: 181266
Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.
Primary Function of this Position:
This position has the responsibility to operate as a partner, trusted advisor and entry point for Intuitive Surgical’s Worldwide Customer support business constituents to request services, work priorities and ensures end-to-end planning for technology enabled business solutions. Manage a team of resources to appropriately deliver a solution that provides the business units with a core advantage to managing its business.
This position reports to VP Information Systems. The primary responsibilities will include but are not limited to the following:
This position has responsibility for:
• Responsible for business relationships, application performance, and the identification and delivery of new and existing application services to meet the worldwide Customer Support Organization’s known and emerging needs.• Responsible for building, managing and delivering a portfolio of technology programs and projects that improve business process capabilities• Responsible for developing and managing an Applications roadmap working with the senior management of the business• Responsible for directing and evaluating feasibility studies, project scoping and project planning for business applications projects• Define, plan, and direct the execution of a broad range of technical projects, while balancing the competing demands of scope, time, cost, quality, resources, and risks• Responsible for establishing priorities and schedules for business application projects• Oversee project execution and actively manage the project portfolio• Promote a culture of high performance and continuous improvement that values learning and development• Manage relationships with various technology and business communities to achieve project objectives across the project portfolio• Provides recommendations to preserve the integrity of business processes across various changes to ensure the delivery of holistic integrated solutions.• Participates in the development of IT strategy and the identification of design and technical architectures to support business architecture and the businesses strategic intent.• Conduct risk management planning, identification, analysis and monitoring on projects• Responsible for managing the support of the Production business applications including system modifications and maintenance• Supports the design team in areas that require an understanding of business processes• Monitors the pace and effectiveness of change throughout the company and applies positive pressure within IT and business organizations as necessary to increase the likelihood of success.
Competency is based on: education, training, skills and experience. In order to adequately perform the responsibilities of this position the individual must possess:
• 10+ years Information Systems management experience with 3+ years of experience managing teams of multi-discipline managers and individual contributors.• Experience successfully leading large, complex projects and/or IT consulting/management roles in SAP/ related emerging solutions in Order to Cash & Customer Service (CRM)• Possess a strong business and customer/client focus.• Ability to interact and influence variety of users and senior management• Strong written and verbal communication skills, presentation, leadership & organizational skills.• Strong Program/Project Management Skills - Demonstrated success in large project implementations• Strong problem solving and analytical capabilities. Ability to translate relevant business concepts to efficient system driven processes.• Experience with deep understanding of IT Applications and Technology• Very strong collaboration, negotiation, and influence capability required• BS degree –preferably in Computer Science
We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.