Intuitive Surgical Careers

Director IT Business Applications

US-CA-Sunnyvale, California
IT/Information Systems

Job Description

Job: IT/Information Systems
Primary Location: United States-California-US-CA-Sunnyvale
Schedule: Full-time
Requisition ID: 181266


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of this Position:

This position has the responsibility to operate as a partner, trusted advisor and entry point for Intuitive Surgical’s Worldwide Customer support business constituents to request services, work priorities and ensures end-to-end planning for technology enabled business solutions. Manage a team of resources to appropriately deliver a solution that provides the business units with a core advantage to managing its business. 

This position reports to VP Information Systems. The primary responsibilities will include but are not limited to the following:

Roles and Responsibilities:

This position has responsibility for:

• Responsible for business relationships, application performance, and the identification and delivery of new and existing application services to meet the worldwide Customer Support Organization’s known and emerging needs.
• Responsible for building, managing and delivering a portfolio of technology programs and projects that improve business process capabilities
• Responsible for developing and managing an Applications roadmap working with the senior management of the business
• Responsible for directing and evaluating feasibility studies, project scoping and project planning for business applications projects
• Define, plan, and direct the execution of a broad range of technical projects, while balancing the competing demands of scope, time, cost, quality, resources, and risks
• Responsible for establishing priorities and schedules for business application projects
• Oversee project execution and actively manage the project portfolio
• Promote a culture of high performance and continuous improvement that values learning and development
• Manage relationships with various technology and business communities to achieve project objectives across the project portfolio
• Provides recommendations to preserve the integrity of business processes across various changes to ensure the delivery of holistic integrated solutions.
• Participates in the development of IT strategy and the identification of design and technical architectures to support business architecture and the businesses strategic intent.
• Conduct risk management planning, identification, analysis and monitoring on projects
• Responsible for managing the support of the Production business applications including system modifications and maintenance
• Supports the design team in areas that require an understanding of business processes
• Monitors the pace and effectiveness of change throughout the company and applies positive pressure within IT and business organizations as necessary to increase the likelihood of success.

Competency Requirements:

Competency is based on: education, training, skills and experience. In order to adequately perform the responsibilities of this position the individual must possess:

• 10+ years Information Systems management experience with 3+ years of experience managing teams of multi-discipline managers and individual contributors.
• Experience successfully leading large, complex projects and/or IT consulting/management roles in SAP/ related emerging solutions in Order to Cash & Customer Service (CRM)
• Possess a strong business and customer/client focus.
• Ability to interact and influence variety of users and senior management
• Strong written and verbal communication skills, presentation, leadership & organizational skills.
• Strong Program/Project Management Skills - Demonstrated success in large project implementations
• Strong problem solving and analytical capabilities. Ability to translate relevant business concepts to efficient system driven processes.
• Experience with deep understanding of IT Applications and Technology
• Very strong collaboration, negotiation, and influence capability required
• BS degree –preferably in Computer Science

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.