Intuitive Surgical Careers

Senior User Researcher

US-CA-Sunnyvale, California

Job Description

Job: Engineering
Primary Location: United States-California-US-CA-Sunnyvale
Schedule: Full-time
Requisition ID: 181509


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

The user researcher will be conducting user-centered design research efforts for Intuitive Surgical. The researcher will work with internal and external resources to conduct, analyze, and report research findings with the goal to inform design decisions and to support implementation. The user researcher works closely with the human factors engineers, interaction/visual/industrial designers, clinical engineers, and product marketing to inform and guide development of new products and services to ensure that those are easy to use and safe. This role will report to our manager of User Research, and is part of our Human Factors and User Research team.

Roles and Responsibilities:

• Perform all aspects of research and implementation studies including study design, instrument development, data collection (both desktop and in the field) and management, quantitative and qualitative data analysis, reporting and dissemination, and communication with partners.
• Create actionable insights for improving products and services and their implementation based on results of internal and external research.
• Present results of user and implementation research throughout the organization.
• Serve as a member of a team that acts as a 'repository' of evidence-based user knowledge.
• Support the implementation of new technologies and systems to support user and implementation research.
• Reinforce a human-centered design approach across the organization.

Skill/Job Requirements:
• BS in Human Factors Engineering (specialized in Organizational or Product Ergonomics), Health Services Research, Psychology, Anthropology or related field, or related field. MS preferred.
• 5+ years of relevant user and/or implementation research experience specific to health care.
• Ability to conduct user research (e.g. development of user profiles, use case scenarios, journey maps) and implementation research (e.g. evaluating products and services in the field) in diverse populations demonstrated by a portfolio of designing and executing research studies.
• Ability to collect, analyze and synthesize large quantities of qualitative and quantitative data using QDA software and statistical software; experience with e.g. NVivo, MAXQDA, atlas.ti, Stata, R, SPSS, Qualtrics a plus.
• Superior ability to write accurate, clear, and concise protocols and reports in a timely manner.
• Excellent verbal communication and presentation skills.
• Strong problem solving skills and ability to guide complex projects in challenging environments.
• Ability to interface with customers and consultants in a highly professional manner.
• Ability to work with and across various groups and levels of management within the organization, including other engineering groups, marketing, clinical engineering, and design. Excellent collaboration skills.
• Self-motivated.
• Ability to travel internationally, as well as domestically (up to 40%).

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.