Intuitive Surgical Careers

Senior Manager Supplier Engineering-Instruments and Accessories

US-CA-Sunnyvale, California
Manufacturing & Operations

Job Description

Job: Manufacturing & Operations
Primary Location: United States-California-US-CA-Sunnyvale
Schedule: Full-time
Requisition ID: 181950


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

Manage a team of senior level Supplier Engineers with the main focus on products in production. The successful candidate will have an ability to lead a team, understand and solve complex issues associated with the supplier manufacturing process, quality and business inter-relationships. This person will develop supplier quality systems and manufacturing processes to effectively sustain suppliers and parts in production.

Roles and Responsibilities:

Lead a team of supplier engineers in strategic supplier selection, evaluation, development, and improvement with the goal of establishing and maintaining a high performing, long term sustainable production supply chain.

Supplier Selection and Evaluation

• Lead a product family in developing and implementing a robust long term supplier strategy.
• Select and evaluate suppliers that fit the supplier strategy and influence key stakeholders to utilize and maximize the use of the Production supply base.
• Ensure compliance to quality management system and regulatory requirements by performing as a lead auditor for QMS audits.
• Lead the quality assessment of suppliers against selection criteria for Preferred Suppliers.
• Develop suppliers in quality and business systems to meet requirements of ISI and promote new suppliers to production status.
• Manage quality and lead the team in mitigating business risks and overcoming related challenges.
• Manage supplier relationships to effectively partner ISI and the supplier.
• Own key deliverables and manage timelines in supply base transfer projects.
• Using the ASL and Global Commodity Matrix, manage quality and performance of the commodity supply base within ISI in partnership with Engineering and Purchasing.

Process Development

• Take a lead role in manufacturing process selection
• Complete Production Part Qualification deliverables: pFMEA, Special Process Validations, FAI, and Process Capability Analysis
• Support transfer of parts and suppliers from NPI to sustaining production
• Provide status of the readiness (quality, capacity, delivery) of the supply chain for major production process changes.
• Drive changes to ISI requirements as necessary by initiating and managing changes to specifications and drawings through the ECO process.
• Manage the planning and implementation of supplier change management projects using the Supplier Change Request process (SCR).
• Promote DFM enhancements by engaging suppliers and Engineering early in the development cycle to deliver feedback on manufacturability improvements in the designs prior to production.

Data Analysis / Performance Evaluation

• Provide effective and timely supply base health information to management by creating data-driven supply base information and delivering information to any level of management at ISI with minimal guidance (including Quality Review Board).
• Develop and use measurement techniques for supplier part quality, capability, cost, capacity, and delivery by creating metrics to judge required intervention or change at a supplier or in a commodity.
• Prepare and deliver supplier communications as required by working with suppliers on scorecards, creation of Strategic Business Reviews, Supplier Summits, etc.
• Identify and investigate opportunities for cost reduction and/or quality improvement by collecting opportunities and creating tactics to present opportunities, perform research, and provide data-driven plans to management.

Quality Improvements / Performance Improvement

• Drive the commodity supply base to continually improve their business and manufacturing process performance to meet Intuitive Surgical’s requirements for supplier excellence using a collection of best practices in project management, Six Sigma, Lean, SPC and negotiation.
• Review, analyze, and close customer complaints, manufacturing non-conformances, and first article inspections by judging risk analyses and justifications, determining corrective and preventive actions at suppliers (SCAR), looking for opportunities with suppliers to eliminate recurrence.
• Drive corrective actions by being proficient in the five whys, determining true root cause, implementing effective and lasting corrective and preventive actions.
• Lead the team in solving difficult process issues encountered in the manufacture of components and assemblies.
• Facilitate, influence and work cross-functionally to improve supplier engineering processes.
• Educate internal customers and suppliers regarding supplier quality, process and operational capabilities, best value manufacturing methods and tooling for key supplier processes.

Skill/Job Requirements:

• BA or BS degree or equivalent and 10 or more years related experience in Supplier Quality Management and Engineering, with significant medical or medical device experience
• Minimum 5 years of experience leading supplier development or supplier quality engineering teams, or leadership of equivalent areas.
• Proven ability to lead teams to solve difficult technical and process problems
• Proven ability to hire highly capable staff, and grow and mentor staff
• Knowledge of supplier manufacturing processes
• Knowledge of pFMEA, process validation, inspection and test techniques
• Familiarity with medical device regulations
• Knowledge of Six Sigma and Lean Manufacturing techniques
• Excellent communication skills (written and verbal)
• Ability to make effective presentations to peers and suppliers
• Domestic and International travel required to manage supplier auditing and assessment

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.