Intuitive Surgical Careers

Marketing Manager, Service & Secondary Markets

US-CA-Sunnyvale, California
Marketing & New Business Development

Job Description

Job: Marketing & New Business Development
Primary Location: United States-California-US-CA-Sunnyvale
Schedule: Full-time
Requisition ID: 182203


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

The Marketing manager will complete the analysis, planning, go-to-market plans, and achievement of BU goals for the Service & Secondary Market Business Unit. This person will work with the Director of Marketing and other Marketing Managers to identify unmet customer needs and design new or incremental improvements to Intuitive’s services and/or products. They will execute upstream and downstream tactics for service and/or product development and launches. This uniquely positioned role has the opportunity to work closely with the service organization, secondary market engineering, corporate marketing and sales thus serving as an exciting entry to a fast-paced, dynamic company.

Roles and Responsibilities:

• Execute on analysis to drive marketing direction of a service or product, possibly including, but not limited to: positioning, messaging, segmentation, pricing, reviewing market share, conducting market research and developing product requirements.
• Develop business cases and secure support and funding for products and/or services.
• Deeply understand and communicate the value of Intuitive’s services or products to key customers and constituencies such as physicians, hospital executives, robotic coordinators, customer engagement teams, and the sales force.
• Support existing services and products as an internal subject matter expert handling customer concerns escalated by sales, marketing and customer service to mitigate customer dissatisfaction and improve the customer experience.
• Represent the voice of the customer during service and product development stages.
• Develop and execute worldwide launch plans working with customer service, regional marketing and sales teams.
• Provide on-going support of services or products already in use in the field identifying training, promotional, and other downstream opportunities to ensure optimum customer satisfaction and utilization.


Skill/Job Requirements:

• Bachelor’s degree required.
• MBA strongly preferred.
• 5 or more years professional experience in sales, marketing, engineering, customer service or equivalent role
• Demonstrated interest in healthcare, hospital operations and medical devices
• Good written and verbal communications skills
• Ability to communicate in a clear, concise, professional manner
• Presentation skills to internal & external audiences including leaders at the VP level
• Self-directed with awareness to proactively seek advice when needed
• Proven ability to investigate open-ended problems and work cross-functionally to implement initiatives
• Demonstrated ability to work creatively amidst competing priorities
• Ability to prioritize and smoothly manage multiple competing deadlines and tasks.
• Strong knowledge of the MS Office product suite
• Ability to travel 30%

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.