Intuitive Surgical Careers

Commercial Learning Manager – Direct Markets

Germany
Customer Service and Field Support


Job Description

Job: Customer Service and Field Support
Primary Location: Germany
Schedule: Full-time
Requisition ID: 182251

Description

Primary Function of Position: The Commercial Learning Manager reports to the Sr. Manager of Commercial Learning and is responsible for providing Sales Training to ISI’s EU Direct Markets. This individual will collaborate closely with the EU countries to create and deliver sales training to improve the knowledge and skills of the Commercial organization.
 
Roles and Responsibilities:
 
Leadership
  • Partner with the EU Commercial Management Team to support the sales strategy by aligning all training programs and initiatives to the priorities.
  • Assess sales team’s strengths and gaps pertaining to knowledge and skills; Develop programs to address competency gaps
  • Collaborate with internal partners within Global Commercial Learning, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical Product Education and other cross functional partners to standardize business processes.
  • Collaborate with Learning & Technology Specialist to execute e-learning initiatives and maintain current training records
 
Sales Training
  • Create curricula, agendas and training materials for all technical, clinical and sales training programs
  • Manage regional and corporate new hire training programs –Clinical and System Training (CAST)
  • Effectively present and deliver ISI Clinical Sales Process and Capital Sales Process presentations and workshops to new hire trainees during CAST programs and ongoing competency programs
  • Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content
  • Collaborate closely with Global Marketing to ensure training aligns with messaging, value propositions and market opportunities
  • Conduct routine field rides with field sales to diagnose common training needs as well as provide coaching, feedback and mentorship
  • Support da Vinci procedures in a hospital operating room
 
Clinical Training
  • Maintain “expert” level certification of da Vinci surgical procedure lectures
  • Effectively present and deliver da Vinci surgical procedure lectures to new hire trainees during CAST programs and ongoing competency programs

 

Technical Training

  • Maintain “expert” level certification of da Vinci Surgical Systems and advanced instrumentation in-service training and lectures
  • Effectively present and deliver da Vinci Technical Lectures to new hire trainees during CAST programs and ongoing competency programs
  • Certify sales personnel on da Vinci Surgical Systems and advanced instrumentation in-service training
  • Educate sales personnel on Best Practices for da Vinci Surgical Systems pre, intra and postoperative management

Analytical:

  • Forecast annual program needs to meet organizational growth
  • Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis
Qualifications

Skill/Job Requirements:
  • B.S./B.A. Degree required, preferably in Business Administration, Communications, Healthcare Management
  • 5+ years of Sales or Sales Management experience, preferably in medical device field
  • 2+ years of Corporate Training or Training Management experience
  • Experience with the da Vinci Surgical Systems preferred
  • Knowledge of the operating theater preferred
  • Proven ability to effectively communicate both verbally and written
  • Strong interpersonal and leadership skills
  • Highly organized and able to operate independently
  • Ability to travel 30%+
  • Ability to work weekends as needed
  • English and German fluency required