Intuitive Surgical Careers
Customer Program Specialist I
Primary Location: United States-California-US-CA-Sunnyvale
Requisition ID: 182281
Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.
Primary Function of Position:
The US Customer Program Specialist is responsible for coordinating a critical piece of the da Vinci Technology Training Pathway. This role primarily focuses on developing and enhancing stream-lined processes and building key cross-functional relationships for all customer programs. Coordinators consistently deliver the highest level of service to ensure the best possible customer experience with every interaction. Now is the time to join this exciting team and be part of making a difference in the robotic surgery industry!
Roles and Responsibilities:
• Collaborate with Customer Training, Marketing and other groups to meet business needs and support program coordination through back-end set up, communications, registration, logistics, payments and follow-up. Manage approval flows and exceptions.• Provide excellent customer service to both internal and external customers in all interactions through phone calls, emails, and in-person meetings.• Manage event resources in business system to ensure accurate searchable data for sales.• Develop strong working relationships with various medical professionals including surgeons and hospital administration.• Maintain critical documentation for standard operating procedures for key processes.• Working knowledge of all programs and events that the group coordinates and be able to provide support wherever needed.
• Minimum 1 year experience in biotech or medical device organization preferred.• Ability to lead others by example through all interactions.• Proven ability to develop and implement new processes to support evolving business needs.• Ability to analyze complex situations and collaborate to find creative solutions.Demonstrated ability to work creatively amidst competing priorities to deliver programs on-time.• Excellent organizational skills and ability to multi-task.• Self-starter with ability to take ownership of responsiblities with minimal direction.• Demonstrated ability to learn and adapt quickly in a dynamic environment.• Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups.• Proven ability to train others on new processes utilizing different mediums, phone, web-conference, or in person.• Experience in MS Office Suite preferred. Working knowledge of CRM and ERP systems – SFDC and SAP a plus. Experience with database applications preferred.
We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.