Intuitive Surgical Careers

Logistics Manager - Global Indirect Markets & Trade Compliance

Vaud, Switzerland
Manufacturing & Operations

Job Description

Job: Manufacturing & Operations
Primary Location: Switzerland-Vaud
Schedule: Full-time
Requisition ID: 182301


Primary Functions of Position:

Based in Aubonne, Switzerland, this position is responsible for orchestrating the global logistics network to support Systems, Instruments & Accessories, and Service Parts order fulfillment to indirect markets. Analyze the global indirect markets system and I&A forecast and liaise with the Sunnyvale production and global logistics team to ensure timely order fulfillment, support First Pass Fill-Rate strategy, and prevent order fulfillment service interruptions. Analyze the indirect markets system forecast to demand process to ensure that adequate inventory is allocated to support indirect system sales budget. Liaise with indirect contract management team to understand and execute to sales strategy and support customer satisfaction. Manage indirect consigned inventory locations for financial compliance. Work with Sunnyvale trade compliance team to ensure EMEIA trade compliance opportunities are addressed and risk mitigation steps are followed. Provide logistics support to Sr. Manager, EMEIA logistics.         
Roles and Responsibilities:
  • Partner with Third Parties Logistics (3PL) staff and other offsite storage and staging locations to ensure trade logistics compliance is met.
  • Analyze freight forwarder options and costs from ISI distribution centers to distributors to enable the most cost effective solutions while meeting customer delivery requirements.
  • Analyze distributor cycle count results and assure performance goals are achieved. Identify and implement corrective action if cycle count variances exceed acceptable levels.
  • Create and maintain departmental procedures associated with the EMEIA Logistics Manager, Global Indirect Markets & Trade Compliance
  • Communicate with Customer Service, European Third Parties Logistics, and freight forwarder dispatchers to manage system deliveries to meet scheduled deliveries or installations.
  • Manage the global special labeling requirements for indirect markets to ensure regulatory compliance is met.
  • Manage the Return Material Authorization (RMA) process for distributor returns.  Assure timely movement of material.  Liaise with Customer Service and resolve issues that arise with distributors and freight forwarders.
  • Under direction of Sunnyvale, perform regular trade risk assessments and follow up as requested to ensure compliance 
  • Work closely with Customer Service, Contracts, Global Distribution team or other departments as required, and provide support on shipping documents and customs and trade compliance related issues.
  • Provide logistics support for R&D functions in Aubonne

Skill/Job Requirements:
  • Bachelor Degree or equivalent
  • Minimum 10 years professional experience amongst which 5+ years in Logistics, International Customer Service, and/ or Trade Compliance,
  • Experience in working with indirect markets freight forwarders to achieve cost goals, and customer delivery expectations.
  • Experience in the execution of cycle counting, physical inventories, variance reconciliation and analysis of inventory levels and replenishment triggers. Knowledge of KanBan systems.
  • Detailed understanding of trade compliance, customs regulations, and letters of credit.
  • Solid knowledge of material movement in a manufacturing environment, including import and export requirements, regulatory guidelines, high volume parcel shipments and capital equipment freight shipments.
  • Ability to handle multiple tasks and projects successfully.
  • Knowledge of GMP’s and previous work experience in a medical device environment is preferred.
  • Excellent written and verbal communication skills and attention to detail.
  • Fluent at least in English and another European language. Excellent knowledge of a third European language is an asset.
  • Experience in solving complex challenges both individually and in a team structure.
  • Experience in analyzing complex task components to enable excellent decision making skills.
  • Significant computer experience including MS Office products and ERP systems, preferably SAP.