Intuitive Surgical Careers

Associate Training Manager - Atlanta

US-GA-Norcross, Georgia
Training and Education

Job Description

Job: Training and Education
Primary Location: United States-Georgia-US-GA-Norcross
Schedule: Full-time
Requisition ID: 183332


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.


Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority. 

The Associate Manager, Customer Training will report to the Director or Manager, Customer Training. As a member of the customer training leadership team, this individual will be a key player in developing and supporting System Technology and System Application training programs. The Associate Manager, Customer Training, will be actively involved in the continuous improvement of these training programs, will manage a team of Trainers and Laboratory Technicians and will work with the Director or Manager to support Training Center operations and deliver results.

Roles and Responsibilities

• Coordinates with customer training team, marketing team, sales and other stakeholders to ensure training support is properly allocated to meet the needs of the business.
• Measures training effectiveness and implements enhancements as necessary.
• Manages training center logistics, inventory, calendar and goals.
• Hires, develops and trains members of the customer training team to support the growing and evolving needs of the company.
• Manages the Lab Associates to ensure proper workflow, inventory and budget and safety adherence as necessary.
• Maintains competency delivering protocols in order to effectively evaluate training team
• Develops sustained competency of the Trainers in the following areas:
o System Technology
o System Applications
o Training Pathway process
o Training/coaching techniques and methodologies
• Takes into account both the needs of the business and the team when making decisions. Effectively balances organizational, team and individual needs in decisions taken. Involves team members in certain decisions to increase engagement and develop decision-making skills in others. Effectively resolves issues or problems so that there is minimal escalation required.
• Effectively plans, organizes and prioritizes the work of multiple team members. Effectively monitors interim progress to ensure deliverables will meet quality, time, budget and stakeholder expectations.
• Trains team members, reviews and approves their work.
• Supports team members in consistently achieving their targets, goals and objectives. Drives for continuous individual and team performance improvement.
• Understands the importance of clear, effective and frequent team and organizational communications. Models effective communications for others to follow. Effectively coaches and guides assigned team members in their internal/external communications.

Core competencies, Skills and Experience Requirements

• 8+ years of Training / Professional Education / Business experience
• B.A. / B.S. Degree in Clinical or Health Sciences, Healthcare Management, Business Administration, Communications, Education
• Ability to work cross departmentally to achieve goals
• Knowledge of anatomy, physiology, medical disease states, surgical applications and operating room environment
• Excellent oral and written communication skills
• Strong interpersonal skills
• Knowledge of adult learning principles preferred
• Medical-device experience preferred

Education and Training Requirements

Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education 

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.